Tag Archives: customer service

The Fine Art of the Upsell

Upselling is a time-honored tradition in the field of technology. In the B2C sector, customers can’t seem to make a single purchase without being bombarded with suggestions to spring for the deluxe model, or accessories, or a more robust data … Continue reading

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Are You Investing in Your Customers?

We’ve said it before and we’ll say it again: technology customers are a savvy crowd. They know what they want, both in terms of products and service. The question is, are you poised to give them what they want? The … Continue reading

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Easy Money

The other day I saw a $20 bill on the street.  I swept it up in one graceful, natural movement and immediately felt guilty.  Who lost the money?  As I discreetly looked around, I noticed this guy moving with a … Continue reading

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The Changing World of Healthcare

We are living in an age of change.  There are the small and quick changes of technology, which are usually fun for us, and there is the slow change in healthcare, which tends to be more confusing.  With healthcare, you … Continue reading

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RE: That four letter word

We’re living in a world of increasing expectations and a 24/7 work ethic.  Quality people step up for these rigorous demands, especially when our environment favors the “buyer”.  I actually spoke to a colleague who reinforced this perception:  “I know … Continue reading

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