Category Archives: Customer Service

The Digital Revolution

Sometimes companies think ‘going digital’ means posting comments on Facebook. That may be part of it, but there is so much more! Posting on Facebook and other social media sites can be the first step of a good promotional campaign, … Continue reading

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You are correct

I recently noticed a trend with my colleagues here in New York:  Whenever they are answering positively to a question , they say ‘correct’, instead of  ‘yeah’ or ‘right’.  For some reason, this really resonates with me. I think because … Continue reading

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The Beauty of B2B Relationships

A healthy B2B relationship is a beautiful thing to behold, and it’s often up to the sales team to curate those relationships and keep them healthy. How do you maintain a friendly, long-lasting connection with your business clients? As with … Continue reading

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The Fine Art of the Upsell

Upselling is a time-honored tradition in the field of technology. In the B2C sector, customers can’t seem to make a single purchase without being bombarded with suggestions to spring for the deluxe model, or accessories, or a more robust data … Continue reading

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The Universal Language

They say that love is the universal language, but I recently had a friend tell me that there are actually five languages of love, according to Gary Chapman.  I was a bit skeptical, but when she explained it to me, … Continue reading

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Selfies

Back in the day, when we wanted a group picture, we asked “a stranger” to take a picture of us.  Today we have the selfie — It’s a good backup plan, but sometimes I wonder if it might be getting … Continue reading

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Are You Investing in Your Customers?

We’ve said it before and we’ll say it again: technology customers are a savvy crowd. They know what they want, both in terms of products and service. The question is, are you poised to give them what they want? The … Continue reading

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Easy Money

The other day I saw a $20 bill on the street.  I swept it up in one graceful, natural movement and immediately felt guilty.  Who lost the money?  As I discreetly looked around, I noticed this guy moving with a … Continue reading

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Value-Added Services add Value to YOUR Business

In technology firms, it is easy for the sales team to provide the bare minimum of service to customers. The extra effort to go above standard calls and faxes can go a long way for your business, though. Your sales … Continue reading

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A Little Love

My friend recently started dating a wonderful guy, and she thought she was one of the luckiest people alive.   He was smart, funny, and charming, and when things got serious really fast, she was ready to get married to him.  But … Continue reading

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