The Value of Trust…

In Steven Covey’s book The Speed of Trust, he says “Simply put, trust means confidence. The opposite of trust – distrust – is suspicion. When you trust people, you have confidence in them – in their integrity, their agenda, their capabilities, of their track record. It’s that simple.”

He is right.  It is that simple in theory, but in practice it seems flawed. Integrity is a rare find, and most have a hidden agenda, which puts their integrity in question. Personally I put a lot of value in trust because quite frankly I want to have confidence in people, and them in me. It really is the right way to work and live.  Besides, who wants karma sneering at them just waiting for the right moment to pounce?  Not me.

So here are my 5 tips for building trust:

  1. Listen – silence can be valuable, because if you are silent you are listening, if you are listening you are hearing, and everyone wants to be heard.
  2. Transparency –make your intent clear, good or bad, hidden agendas never end well. Communication is the key in all good, trusting relationships, so keep the lines open and don’t push the “do not disturb” button.
  3. Deal with the real – reality is a hard pill to swallow, so when you make a mistake, own it; when you are not sure, own it. Don’t mislead people to further your agenda, keep it real! It’s always hard to discuss issues head-on, nip it in the bud, letting it linger will only make the matter worse.

Discuss, validate, renegotiate – don’t violate. (Summarized from Steven Covey’s The Speed of Trust.)

  1. Show respect – this goes to number 1: listening to someone shows respect. Treat everyone the way you want to be treated (oldie but relative) even if they can’t do anything for you. Besides, you will never know who they know or where they will be in 5 years. Be genuine in your caring, don’t be the great pretender.
  2. Keep commitments – if you say you are going to
    do something, DO IT! And if you can’t meet the deadline, communicate that! This is an example of when you do not want to sit in silence.

Most importantly remember you can’t change everyone’s behavior, you can only manage it. But do it with integrity and no hidden agendas.

~Christine Rivera~

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